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DELIVERY:

Delivery within the UK is charged at the flat rate of £3.95 per order.

We're sorry, but at the moment we only deliver within the UK.

Allow 3-5 days for delivery.

REFUNDS & EXCHANGES:

Should you be unhappy with your purchase, we will offer you a full refund (excluding delivery costs) or an exchange provided that the item(s) are returned to us within 28 days, in their original packaging and in a resaleable condition.

If an item is faulty, please let our team know immediately on 0870 8033428, or by e-mail at

[email protected], and we will be happy to assist and advise.

Please note that personalised items cannot be exchanged or refunded unless faulty.

The address to which items should be returned is:

Retreat Home Ltd

PO Box 1558

Hight Wy

We strongly recommend that you obtain a certificate of postage (free of charge from the Post Office), in case the item fails to arrive with us.